FAQs

A question about our park or its attractions? See our F.A.Q. below for the answer you need. For further information, please do not hesitate to contact us.

Practical Information

What hours are you open?

Our tree-top ropes course and cenote are open 6 days a week, tuesday to sunday, from 9am to 6pm. Open on Monday for groups by reservation only.

The cenote is open to cave divers 7 days a week from 8am to 5pm.

IS IT NECESSARY TO BOOK?

It is always preferable to book before your visit because we deliberately limit the number of visitors in order to make it possible for everyone to complete the courses in the best conditions.

Reservations are highly recommended during Christmas and Easter seasons and for groups of more than 10 people.

If you come without reservation, you will be welcome within the capacity limits of the park.

Smart advice: in high season, we advise you to come as soon as possible for more fluidity on the courses.

WHICH PAYMENT METHODS ARE ACCEPTED AT THE ENTRANCE OF THE PARK?

The following payment methods are accepted:

  • Cash in Pesos or US Dollars
  • Credit cards (Visa, Mastercard or American Express)

DO VISITORS PAY AN ENTRANCE FEE?

XOTIK-HA is a private attraction park. Thus, any park entrance is regulated, not only because you have access to the park attractions and services, but also for questions of insurance and internal rules that you accept by paying .

WHAT DOES THE PARK ENTRANCE FEE COVER?

The entrance fee ticket allows you to stay on XOTIK-HA adventure park site for the entire day, with no time limitation (apart from exceptions as shown in our agenda).

You can refresh yourself in the MINOTAURO Cenote and swim in the cave labyrinth with one of our guides.

Snacks, food and drinks are also available at the Alux restaurant.

For those who pay the package X’TREES + CENOTE, you can climb as many X’TREES ropes course as you want during 3 hours + equipment time.

CAN WE ENTER THE PARK WITHOUT PAYING, SIMPLY TO ACCOMPANY?

Yes, we have a Free “ACCOMPANYING PERSON WITHOUT ACTIVITIES” offer. Accompanying gratuity is only granted when purchasing a ticket at the normal rate.

Complimentary tickets are not eligible for admission to the Cenote or the XTREES ropes course park.

  • If you want to swim in the Cenote, we have a “Cenote” rate.
  • If you want to accompany your children on the XTREES Kids course, we have a “Accompanying XTREES” rate.

WHAT CLOTHES SHOULD I WEAR?

Concerning your clothing, it’s best to wear comfortable clothes and to wear sports shoes or walking shoes.

We recommend you come with closed sneakers, pants and tshirt. Long hair should be tied.

For the swimming activity in the Cenote, bring your swimsuit and towel. You will be able to change and leave your bags in a locker.

ARE PETS ALLOWED?

No, dogs and other domestic animals are not allowed within the park in order to protect native wildlife.

WHAT ABOUT ASSISTANCE DOGS?

Guide dogs accommodating a blind or vision-impaired person or a deaf or hearing-impaired person are an exception to the regulations and are allowed into Xotik-Ha Ecopark.

IS THERE ANYTHING TO DRINK OR EAT ?

On-site there is a traditional Mexican restaurant that offers tacos, ceviches, drinks, etc … Des formules de snacks et de petite restauration vous sont également proposées à la cafétaria.

IS THERE A PICNIC AREA?

No, picnic and coolers are prohibited in the park. You can enjoy even more of your day with our food at the Alux Restaurant.

IS PARKING SUBJECT TO CHARGE?

No parking is free, however Xotik-Ha Eco-Park is not responsible for theft or other damages to vehicles. The parking is exclusively reserved for visitors to Xotik-Ha EcoPark and Cenote Minotauro.

IS SMOKING ALLOWED?

Yes it is possible to smoke in the park, but exclusively in the spaces delimited for this purpose. Smoking is prohibited in any other place.

ARE VISITORS INSURED?

Xotik-Ha is insured in civil liability against any damage resulting from its responsibility. Examples: equipment failure or facilities failure.

The insurance does not cover damage resulting from a visitor’s failure to comply with the recommended safety rules.

DOES THE STAFF RECEIVE ANY SPECIAL TRAINING?

Yes. The supervisors have been specially trained in supervision, first aid and various obstacle course / acrobatic techniques

HOW MUCH TIME SHOULD I SPEND THERE ?

You have access to 3 hours of activity on the tree-top courses + equipment time. Also plan a good hour to enjoy the Cenote and the magnificent labyrinth in the caves. It is advisable to plan a minimum of 4 hours!

Cenote Activities

DO I NEED TO BE ABLE TO SWIM?

It is best to have basic swimming skills. If you need a life jacket or you feel more comfortable with, we’ll provide you one.

DO YOU PROVIDE SNORKELING GEAR?

Yes. We provide lifejackets, snorkels and masks.

HOW DEEP ARE THE CENOTES AND WHAT TEMPERATURE IS THE WATER?

The average temperature is 24-25° C (77° Fahrenheit). The depth varies greatly from one section to another. In the labyrinth, you will always have a life jacket and you will be accompanied by your guide.

CAN I USE SUNSCREEN?

Sunscreen contains harsh chemicals that can contaminate the cave and harm its fragile ecosystem. To help keep our cenote clean, please use the sunscreen labeled “biodegradable” and apply at least 20 minutes prior to entering the water.

X’trees Activities

WHAT IS TREE-TOP ROPES COURSE?

Tree-Top Ropes Course, as well know as Obstacle Course or Challenge Course, is a sport that is practiced in the woods. It is a matter of moving from tree to tree, through a safe route. If you feel the soul of Tarzan, know that this discipline is now practiced in Playa del Carmen, in the Riviera Maya tropical jungle.

IS THIS ACTIVITY DANGEROUS?

All our courses are equipped with a continuous life line (you can not unhook during the course). You are however responsible for the application of the safety instructions given to you by our operators before starting. These instructions are designed to allow you to practice the activity safely, it is very important to listen carefully, even if you have already practiced in other structures.

IS THE ACTIVITY ACCESSIBLE TO ALL?

The park is accessible only to persons whose physical and mental abilities permit an autonomous practice. For your safety, staff must be able to have visual and oral contact with each participant at all times. Anyone under the influence of alcohol or narcotics will not be allowed to enter the Park.

DO YOU HAVE TO BE AN ACCOMPLISHED ATHLETE TO COMPLETE A COURSE?

Not at all. The courses are designed to be completed by any person with a normal physical condition.

WHAT IS THE HEIGHT AND AGE RESTRICTION FOR TAKING PART IN THE ACTIVITIES?

Cenote: 2+ years old.

Mini-Playground: 2+ years old.

X’TREES green and blue courses: 5+ years old and minimum height 3ft 7in / 1m10.

X’TREES red and black courses: minimum height 4ft 7in / 1m40.

IS THERE A WEIGHT RESTRICTION?

On the Green and Blue courses, weight limit is 180 lbs / 80 kg. On the Red and Black courses, we restrict to 240 lbs / 110 kg.

MY CHILD IS 3FT 6IN TALL AND IT’S NEEDED TO BE 3FT 7IN TALL TO GO ON THE KIDS TRAIL, COULD HE GO ON?

If you climb with your child we can accept he goes on if you can help him.

MY CHILD IS NOT YET 4FT 7IN BUT HE USES TO DO IT, COULD HE GET ACCESS TO THE JUNIOR COURSES?

If your child is close to the next category and want to have access to elder trails it’s possible to outclass him. Nevertheless, he has to :

  • be a sportsperson
  • be accompanied

In this case, you have to pay the outclass fare and he will get same conditions as the next age category.

CAN MY CHILDREN GET OFF WHEN THEY ARE ON TOP OF TREES?

Neither your children nor you will be able to lose yourself at the top of the trees.

We are one of the only parks in Mexico to use a continuous lifeline system that will allow participants to have the pleasure of handling the carabiner and the pulley without the risk that they can unhook the safety hook.

Everyone will find there more pleasure and 100% security; No risk of falling!

DO CHILDREN HAVE TO BE ACCOMPANIED BY AN ADULT?

The minors must be accompanied by a responsible adult, but the adult is not obliged to climb on the tree-top ropes courses, he can follow on the ground and in this case he does not pay the X’TREES entrance fee.

CAN PARENTS ACCOMPANY CHILDREN ON THE CHILDREN’S COURSES?

Yes of course. Parents can accompany children on the green and blue X’TREES Kids courses if there’s enough place. We have a “Accompanying Person” rate for this purpose.

CAN PEOPLE ACCOMPANY US WITHOUT PRACTICING ROPES COURSE ?

Yes it’s possible. We have offers for those who do not climb in the trees or do not swim in the Cenote.

AM I OBLIGED TO DO ALL THE COURSES?

Each end-of-course game takes you back to the ground. You can then repeat or chain on the following course according to the progress (green, blue, red and black). You evolve at your own pace, according to your desires and abilities.

IS IT POSSIBLE TO HAVE A GUIDE?

Access to the courses is autonomous. Our operators are there to equip you with daily-controlled safety equipment, to introduce you to the activity during a demonstration and to advise you during your evolution. Of course, if there is a problem, they will help you.

WHAT HAPPENS IF I GET STUCK IN THE MIDDLE OF A COURSE?

Our operators intervene and help you to reach the ground, either with a ladder or a rope rescue.

WHAT HAPPENS DURING BAD WEATHER?

Light rain does not mean that the courses have to be closed. However, management reserves the right to interrupt activity in severe weather conditions (thunderstorms, storms).

If the activity has to be stopped because of extremely bad weather, we offer our visitors a new ticket for the park, provided that they have not already been on their course for more than 90 minutes.

A good tip: if the weather seems a bit threatening, contact us beforehand to make sure that the park is open!

Xotik-ha obstacle courses map
Click to see the Courses
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